We respect the use of personal information and keep the data subject’s needs in mind at all times.
This statement is an explanation of how we approach data. If you have any questions please ask via:
How do we collect your information?
We may collect information directly when we interact with you including in person, by phone, by email, or via this website. We might also receive information from Third Parties including other business referrers and some partner companies.
Why do we collect your information?
We collect information in order to carry out our work. We will always have a lawful purpose for any information we collect and we will let you know that purpose at the time of collection or shortly afterwards.
What information do we collect?
The information I collect may include:
- email address
- telephone number
- bank account details (e.g. from payments)
- age/gender/date of birth
How do we use your information?
Your information is used to:
- provide services to you
- inform you about our services
- process payments received from you
- for administrative purposes
- enable record keeping (including feedback)
- comply with a legal requirement
We might contact you with service updates and/or marketing content, via your preferred means of communication. Our aim is to avoid sending you unwanted communications.
Do we share your information with third parties?
We will NEVER sell your information. We might sometimes share your information with selected Third Parties, who work with us to deliver our business purposes. In our contracts with these Third Parties I require them to comply with data protection laws.
If required by law, we would share your information with the appropriate persons.
How do we store your information?
We keep most information digitally using appropriate software. Some information (eg. paper-based) is kept in secure physical storage. Other information, such as phone messages, are converted to another format for storage. The management of our organisation is designed to enable and ensure compliance with the Data Protection laws currently in force.
When do we stop using your information?
We keep your information while I need it for my business purposes or until you request removal. Generally we review our databases every 6-12 months to remove expired data. Some information is required to be kept for longer, such as financial records.
What happens if something goes wrong?
We keep aware of the process to be followed if a breach occurs (including reporting and rectifying). If you are unhappy about our handling of your data we will do my best to improve the matter for you. You have the option, if our actions seem insufficient, to contact the Information Commissioner’s Office, online at ICO.org.uk or tel +44 0303 123 1113
How can you update, change or remove your information?
Please contact us to make your request:
Where reasonably possible we will acknowledge your request within 2 working days and progress it within 15 working days.
We want this statement to help you:
- know what data we hold
- understand why we hold that data
- know how long we will hold the data
- know how to change or remove that data on request (subject to requirement of law)
- see a clear path for help if you feel it is necessary
updated: May 2019